Terms and Conditions

Introduction and License

SpinKong is operated under License: Curacao eGaming, providing an online platform for real-money gambling services, including online pokies. Our services are available to registered users located in jurisdictions where such activities are permitted.

Eligibility

To participate in gaming activities at SpinKong, users must be at least 18 years old. Users from Australia and other restricted regions are prohibited from accessing our services. It is the user’s responsibility to ensure compliance with local laws and regulations regarding online gambling.

Account Rules

• Users are permitted to create only one account per individual.
• Mandatory Know Your Customer (KYC) verification will be conducted upon registration and prior to any withdrawals.
• Users must maintain the confidentiality of their account credentials and are responsible for all activities conducted under their account.
• Any misuse of accounts may result in suspension or termination of the account.

Deposits and Withdrawals

• Users can make deposits using approved payment methods, which are subject to change.
• All transactions will be processed in compliance with Anti-Money Laundering (AML) regulations.
• KYC verification is required before processing withdrawals.
• Withdrawal requests will generally be processed within a specified timeframe, which may vary based on the payment method used.

Prohibited Activities

SpinKong has a zero-tolerance policy regarding the following activities:

• Cheating or any form of fraudulent behavior.
• Abuse of bonuses or promotional offers.
• Use of automated systems or bots to manipulate gameplay.
• Exploiting system errors or bugs for personal gain.
• Unauthorized manipulation of gameplay or account activities.

Limitation of Liability and Termination

SpinKong reserves the right to suspend, restrict, or permanently close user accounts if any violations of these Terms and Conditions occur, or if we identify suspicious activities. We comply with regulatory requirements and take appropriate actions to ensure the integrity of our gaming environment.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms, which will be provided at the time of the offer.
• Users must meet wagering requirements before any bonus funds can be withdrawn.
• SpinKong reserves the right to modify or cancel bonuses at its discretion, including in cases of abuse.

Fair Play and Game Integrity Rules

SpinKong is committed to ensuring fair play and maintaining the integrity of all games. We utilize random number generation (RNG) technology to ensure fair outcomes in all gaming activities.

Fraud Prevention and Security Monitoring

We employ advanced security measures to monitor for fraudulent activities. Users are encouraged to report any suspicious behavior to the support team to maintain a safe gaming environment.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact our support team. If an issue cannot be resolved amicably, users may escalate the matter to an independent adjudicator as permitted under Australian law.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

SpinKong is committed to promoting responsible gambling. Users have access to tools that allow them to set deposit limits, self-exclude, and seek support if gambling becomes a concern. We encourage all users to gamble responsibly and be aware of their gaming habits.

Conclusion

By registering an account and using our services, users agree to adhere to these Terms and Conditions. Users are encouraged to review these terms regularly to stay informed of any changes.